Refund policy

Wholesale Hearing Direct can provide a refund on your purchase within 60 days of when the order arrived at your doorstep (“return deadline”), as determined by the tracking number provided at time of shipment. In order to receive the refund, a RMA Number must be provided on or before the return deadline, which can be received by calling 855-392-4327. All of the contents of the original order must then arrive at the address provided when being issued the RMA Number within 14 days of the number being issued.

Wholesale Hearing Direct will not pay for any return shipping, whether that be for a repair, exchange, or return, nor will we provide a return label. During an exchange only, Wholesale Hearing Direct has the discretion to issue a partial refund upwards of $20 on the hearing aids to help cover the return shipping, and can be used once per exchange. This amount will reduce the overall purchase price of the hearing aids, thus reducing the total refund amount able to be refunded should the patient decide at a later date to return the order. Wholesale Hearing Direct must wait until the initial order is returned before sending out a new order in an exchange. If the order being exchanged is worth more than the initial order, the difference must be paid at the time an exchange is agreed upon. If the order being exchanged is worth less than the initial order, the difference will be refunded within approximately 7 business days of the new set being shipped.

If you need to exercise a loss and damage insurance claim before the 60-Day Money Back Guarantee period has finished, you will be charged the standard copay to process the claim. We will provide the copay amount either verbally or written via email. Once the claim has been filed, the remaining period of your 60-Day Money Back Guarantee is void for any serial numbers that were involved in the replacement process. 

If you wish to return a single unit after the purchase of a pair of hearing aids, we will refund half the purchase amount. Any promotions that were acquired when purchasing a pair of hearing aids will be void and any accessories will need to be shipped back with your single unit unless otherwise stated. If you acquired a discount during one of our promotions in which the discount only applied to a pair of hearing aids, we will refund half of the purchase amount minus the discount value unless otherwise stated

Wholesale Hearing Direct reserves the right to exclude shipping from the return amount during a return, which will be a flat rate of $20 for any orders delivered to an address here in the Continental United States, and $40 for either Alaska or Hawaii. To quickly process your refund, please clean the tubes, end pieces and ducts, and/ or replace the wax traps of the hearing aids. Most refunds take approximately 5-7 business days to process internally